Privacy Policy

Effective Date: [21.6.2025]

At Exploressa Travel, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website exploressatravel.com or interact with us in any way.

By using our services, you agree to the collection and use of information in accordance with this policy.

 

1. Information we collect

We may collect and process the following categories of personal data:

Information you provide directly:

– Name and surname
– Email address
– Phone number
– Pickup/drop-off locations
– Travel dates and preferences
– Special requests or comments

Payment details (processed securely via third-party providers)

Information collected automatically

When you browse our website, we may collect:

– IP address
– Browser type
– Device type
– Pages visited
– Time spent on pages
– Referring websites

This is done via cookies and analytics tools (see Section 6).

 

2. How we use your information

We collect your personal data for the following purposes:

  • To respond to inquiries and provide quotes
  • To process and confirm bookings
  • To contact you regarding your reservation
  • To improve our website and services
  • To comply with legal or tax obligations
  • For marketing (only with your explicit consent)

We do not sell or rent your information to third parties.

 

3. Legal basis for processing

According to the General Data Protection Regulation (GDPR), we process your personal data based on:

  • Consent (e.g. for newsletter signup)
  • Contract (e.g. when you book a service)
  • Legal obligation (e.g. tax records)
  • Legitimate interest (e.g. improve services)

 

4. Data sharing and disclosure

We may share your data with trusted third parties, only when necessary:

  • Professional drivers and tour guides assigned to your booking
  • Payment processors (e.g. Stripe, VivaWallet, PayPal)
  • IT service providers (e.g. hosting, CRM systems)
  • Legal or governmental authorities, when required by law

All third parties are bound by confidentiality agreements and GDPR compliance.

 

5. Data retention

We retain your data only for as long as necessary:

  • Booking & payment data: up to 6 years (for legal/tax reasons)
  • Contact form messages: 12 months
  • Newsletter consent: until you unsubscribe

You can request deletion at any time (see Section 8).

 

6. Cookies and tracking

We use cookies to improve your browsing experience. These include:

  • Essential cookies for website functionality
  • Analytics cookies  to understand user behavior (e.g. Google Analytics)
  • Marketing cookies – only if you accept them
  • You can modify or disable cookies in your browser settings.

 

7. Your rights under GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion (“right to be forgotten”)
  • Object to processing or restrict it
  • Data portability (receive your data in readable format)
  • Withdraw consent at any time

To exercise any of these rights, email us at privacy@exploressatravel.com.

 

8. Data security

We take security seriously. Your data is stored on secure servers, and we use encryption and firewalls to protect it.

Payment information is processed exclusively via secure, PCI-compliant third-party systems we do not store credit card data on our servers.

 

9. Children’s privacy

Our services are not directed to children under 16 years old. We do not knowingly collect personal data from minors.

 

10. Links to third party websites

Our website may contain links to other websites (e.g. for booking platforms or partners). We are not responsible for their privacy practices. Please review their policies before submitting data.

 

11. Changes to this privacy policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

We encourage you to review this page regularly.